Shipping & Delivery Policy

Overview

At Little's Loving Home Services, we understand that timely delivery of Durable Medical Equipment (DME) is critical to your health and wellbeing. We strive to process and deliver your order as quickly as possible while ensuring safe handling of medical equipment.

Shipping Methods & Timing

Standard Delivery (3-5 Business Days)

• Available for most DME products
• Free shipping on orders over $150
• Flat rate of $12.95 for orders under $150
• Tracking information provided via email

Expedited Shipping (1-2 Business Days)

• Available for urgent medical needs
• $29.95 flat rate (orders shipped within Colorado)
• Contact us for out-of-state expedited shipping rates
• Must be ordered before 12:00 PM MT for same-day processing

Local Delivery (Aurora & Surrounding Areas)

• Same-day or next-day delivery available
• Free for orders over $200 within 15-mile radius
• $15 delivery fee for orders under $200
• White-glove setup service available for complex equipment

Service Area

We ship to:

• Colorado: All cities and towns (standard and expedited shipping)
• Contiguous United States: Standard shipping available
• Alaska, Hawaii, US Territories: Contact us for custom shipping quote

Local Delivery Zone

Same-day/next-day delivery with setup service available in:

• Aurora
• Denver
• Centennial
• Englewood
• Glendale
• Greenwood Village
• Littleton
• Parker (limited)

Order Processing

Cash-Pay Orders

• Processed immediately upon payment confirmation
• Most orders ship within 1 business day
• Orders placed before 2:00 PM MT typically ship same day

Insurance Orders

• Require benefit verification (1-3 business days)
• Items requiring prescription: processed upon receipt of valid Rx
• Items requiring prior authorization: processed upon insurance approval
• We will keep you informed of status via email and phone

Delivery Instructions

Signature Requirements

The following items require an adult signature (18+) at delivery:

• Respiratory equipment and supplies
• Powered mobility devices
• Items valued over $500
• Controlled accessories (as required by law)
• Items requiring prescription verification

If an adult is not available to sign, the carrier will leave a delivery notice with instructions for rescheduling or pickup at a carrier facility.

Packaging & Handling

• All equipment is carefully inspected before shipping
• Fragile items include "Fragile - Medical Equipment" labels
• Discreet packaging available upon request
• Include handling instructions for specialized equipment

Delivery Issues

Lost or Damaged Shipments

If your order arrives damaged or goes missing during transit, please contact us immediately at (720) 216-1057. We will:

• File a claim with the carrier on your behalf
• Replace damaged items at no additional cost
• Expedite replacement shipping when medically necessary
• Provide loaner equipment if available while replacement is processed

Incorrect or Missing Items

If you receive the wrong item or your order is incomplete, please notify us within 48 hours of delivery. We will arrange for return pickup and send the correct item via expedited shipping at no charge.

International Shipping

We currently do not ship internationally. For customers outside the United States, please contact us to discuss authorized distributors or alternative arrangements.

Special Circumstances

Urgent Medical Needs

If you have an urgent medical need for equipment, please call us directly at (720) 216-1057. We will make every effort to accommodate same-day delivery or arrange for equipment loan while your order is processed.

Hospital Discharge Orders

We work with healthcare facilities to coordinate timely delivery for patients being discharged. Contact our hospital liaison team for expedited processing and direct-to-home delivery.

Delays & Force Majeure

While we make every effort to meet delivery timelines, Little's Loving Home Services is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (hurricanes, floods, wildfires, earthquakes)
• Public health emergencies or pandemics
• Carrier delays, strikes, or service disruptions
• Supply chain disruptions or manufacturer backorders
• Government restrictions or regulatory changes
• Acts of war, terrorism, or civil unrest
• Extreme weather conditions affecting transportation

In the event of delays, we will notify you promptly and provide updated delivery estimates. For medically urgent equipment, we will work with you to find alternative solutions, including loaner equipment when available.

Failed Delivery Procedures

If delivery cannot be completed due to:

• No one available to sign: Carrier will leave notice and attempt redelivery (up to 3 attempts)
• Incorrect address: We will contact you to verify correct address; redelivery fees may apply
• Access issues: Contact us immediately to arrange alternative delivery method
• Refused delivery: Return shipping and restocking fee applies (see Return Policy)

Legal Information

FDA Medical Device Notice

Important: Equipment shipped are medical devices regulated by the U.S. Food and Drug Administration (FDA). Some items require a valid prescription from a licensed healthcare provider. These products are not intended to diagnose, treat, cure, or prevent any disease.

Governing Law

This shipping policy is governed by the laws of the State of Colorado, without regard to conflict of law provisions. Any disputes arising from shipping or delivery shall be resolved in the courts of Arapahoe County, Colorado.

Accessibility & Accommodations

If you require special delivery accommodations due to disability or accessibility needs (e.g., specific delivery times, assistance bringing items inside, setup services), please contact us at (720) 216-1057 when placing your order. We will work with you to arrange reasonable accommodations at no additional charge.