Warranty Policy

Overview

At Little's Loving Home Services, we stand behind the quality of every Durable Medical Equipment (DME) product we provide. All equipment comes with manufacturer warranties and our commitment to your satisfaction. This warranty policy explains coverage periods, what's included, the claims process, and our service guarantee.

Manufacturer Warranty Periods

Warranty coverage varies by product category and manufacturer. Below are standard warranty periods for common DME categories:

Equipment Category	Standard Warranty	Extended Options
Manual Wheelchairs (Frame)	Lifetime limited*	N/A
Manual Wheelchairs (Parts)	1 year	2-3 years available
Power Wheelchairs/Scooters (Frame)	5 years	N/A
Power Wheelchairs/Scooters (Electronics)	2 years	3-5 years available
Power Wheelchairs/Scooters (Motors)	2 years	3-5 years available
Hospital Beds (Frame)	5 years	N/A
Hospital Beds (Motors/Electronics)	2 years	3-5 years available
Patient Lifts (Structure)	3 years	5 years available
Patient Lifts (Mechanical/Hydraulic)	1 year	2-3 years available
Respiratory Equipment (Concentrators, CPAP)	3 years	5 years available
Nebulizers	1 year	2 years available
Walking Aids (Walkers, Canes, Crutches)	1 year	N/A
Bathroom Safety Equipment	1 year	N/A
Compression Therapy Devices	2 years	3 years available

*Lifetime Limited Warranty Definition: "Lifetime" refers to the expected useful life of the product as determined by the manufacturer (typically 5-7 years for wheelchairs), or for the lifetime of the original purchaser, whichever is shorter. Does not cover normal wear, abuse, or commercial use.

What's Covered Under Warranty

Manufacturing Defects

• Defects in materials or workmanship
• Structural failures under normal use
• Electronic component malfunctions
• Motor or mechanical failures
• Frame or structural integrity issues
• Defective welding or assembly

Covered Services

• Free repair or replacement of defective parts
• Labor costs for warranty repairs (varies by manufacturer)
• Diagnostic services to identify warranty issues
• Shipping costs for warranty returns (conditions apply)

Wear and Tear Components

Some components are subject to normal wear and have shorter coverage periods or limited coverage:

• Batteries: 6-12 months (power mobility, respiratory equipment)
• Upholstery: 90 days to 1 year (varies by product)
• Tires/Casters: 90 days to 6 months
• Cushions/Padding: 90 days to 6 months
• Filters: Not covered (considered consumable supplies)
• Tubing/Masks: Not covered (considered consumable supplies)

What's NOT Covered

Exclusions

• User Damage: Accidental damage, drops, impacts, or misuse
• Modifications: Unauthorized alterations or repairs by non-certified technicians
• Environmental Damage: Water damage, extreme temperatures, exposure to elements
• Neglect: Failure to perform required maintenance or cleaning
• Normal Wear: Expected deterioration from regular use
• Cosmetic Issues: Scratches, dents, or appearance changes that don't affect function
• Lost or Stolen Equipment: Not covered under manufacturer warranty
• Consumable Supplies: Items designed for regular replacement (filters, tubing, masks)
• Weight Limit Violations: Damage from exceeding manufacturer weight specifications
• Commercial/Rental Use: Equipment used outside intended home use

Maintenance Requirements

To maintain warranty coverage, you must follow these manufacturer-required maintenance schedules:

REQUIRED Maintenance (Mandatory for Warranty Validity):

• Power Wheelchairs/Scooters: Annual professional inspection and service
• Hospital Beds: Annual motor and mechanical inspection
• Patient Lifts: Semi-annual safety inspection
• Respiratory Equipment: Filter changes per manufacturer schedule (typically monthly)
• All Equipment: Keep records of all professional maintenance performed

RECOMMENDED Maintenance (Strongly Advised):

• Weekly cleaning per manufacturer instructions
• Monthly visual inspections for wear or damage
• Proper battery care and charging procedures
• Tire pressure checks for mobility equipment

Warning: Failure to complete REQUIRED professional maintenance will void your warranty. Keep all service records and receipts as proof of maintenance.

Warranty Claim Process

Step 1: Contact Us

If you experience equipment problems, contact Little's Loving Home Services immediately:

• Phone: (720) 216-1057 (Monday-Friday, 8 AM-6 PM MT)
• Email: service@littleslovinghomeservices.com
• Emergency Line: For respiratory equipment failures, call 24/7 emergency line

Please have the following information ready:

• Product name and model number
• Serial number (found on equipment label)
• Purchase date and order number
• Description of the problem
• Photos of the issue (if applicable)

Step 2: Troubleshooting

Our trained technicians will guide you through basic troubleshooting steps to determine if the issue can be resolved quickly:

• Phone-based technical support
• Remote diagnostics for electronic equipment
• Video call assistance if needed
• User manual guidance

Step 3: Service Determination

If equipment repair is needed, we'll determine the best course of action:

• On-Site Repair: Technician visit scheduled within 24-48 hours
• Exchange Program: Immediate equipment swap for certain products
• Return for Repair: Ship equipment to service center (we provide prepaid label)
• Manufacturer Direct: Some items require return to manufacturer facility

Step 4: Loaner Equipment

For medically necessary equipment, we provide loaner equipment during warranty repairs:

• Standard Mobility: Loaner wheelchairs, walkers, canes available immediately
• Hospital Beds: Loaner beds available (subject to availability)
• Respiratory Equipment: Emergency backup units provided within 24 hours
• Complex Rehab: Comparable equipment provided when possible

Step 5: Repair or Replacement

Timeline for warranty service:

• Simple Repairs: 1-3 business days
• Parts Orders: 5-10 business days (depending on availability)
• Manufacturer Repairs: 2-4 weeks
• Replacement Units: 3-7 business days

Step 6: Quality Verification

After repair or replacement, we ensure equipment is functioning properly:

• Functional testing by certified technician
• Safety inspection and calibration
• User training on equipment operation
• Follow-up call within 48 hours
• 30-day post-repair monitoring

Out-of-Warranty Service

Paid Repair Services

When manufacturer warranty has expired, we offer paid repair services at competitive rates:

• Diagnostic Fee: $75 (waived if you proceed with repair)
• Labor Rates: $95/hour for certified technician service
• Parts: Manufacturer list price or discounted aftermarket options
• Travel Fee: $50 for in-home service (within 20-mile radius)

Service Contracts

We offer annual service contracts for power mobility and complex equipment:

• Annual preventive maintenance visits
• Priority scheduling for repairs
• Discounted labor rates (20% off)
• Loaner equipment availability
• 24/7 phone support

Pricing: Typically $199-$499/year depending on equipment complexity. Contact us for a quote.

Extended Warranties

Many manufacturers offer extended warranty programs that can be purchased at time of delivery or within the original warranty period:

Extended Warranty Benefits

• Extends coverage beyond manufacturer warranty
• Covers parts and labor
• No deductibles on covered repairs
• Transferable if you sell equipment
• Covers accidental damage (premium plans)

Cost & Coverage

• Basic Extension: Adds 1-2 years beyond manufacturer warranty
• Premium Plans: Up to 5 years total coverage
• Pricing: Typically 5-15% of equipment purchase price
• Must Purchase: During original warranty period

Ask our equipment specialists about extended warranty options when making your purchase. We'll explain costs and benefits to help you decide if extended coverage is right for your situation.

Insurance-Provided Equipment

If your equipment was provided through insurance (Medicare, Medicaid, private insurance), special warranty terms may apply:

Rental Equipment

• All maintenance and repairs covered by Little's Loving Home Services
• No cost to patient for warranty or non-warranty repairs
• Equipment exchanges available if repeated issues occur
• Regular preventive maintenance included

Purchased Equipment (After Rental Period)

• Manufacturer warranty continues per product terms
• After warranty expires, patient responsible for repair costs
• Insurance may cover certain repairs—we can verify benefits
• Service contracts available for ongoing maintenance

Return & Refund Policy

Satisfaction Guarantee

We want you to be completely satisfied with your equipment. For cash-pay purchases:

• 30-Day Trial: Return within 30 days if equipment doesn't meet your needs
• Condition Requirements: Must be in like-new condition with all original packaging
• Restocking Fee: 15% restocking fee applies to returns
• Shipping Costs: Customer responsible for return shipping unless defective

Defective Equipment

If equipment arrives defective or fails within first 30 days:

• Full refund or free exchange—your choice
• No restocking fees
• We cover all return shipping costs
• Expedited replacement shipping

Preventive Maintenance

Proper maintenance extends equipment life and prevents issues. We recommend:

User-Performed Maintenance

• Weekly cleaning per manufacturer instructions
• Monthly visual inspections for wear or damage
• Battery care (proper charging, storage)
• Regular filter changes (respiratory equipment)
• Check tire pressure (mobility equipment)
• Test safety features monthly

Professional Maintenance

Schedule professional maintenance annually for:

• Power wheelchairs and scooters
• Hospital beds with motors
• Patient lifts
• Oxygen concentrators
• CPAP/BiPAP machines

Annual Maintenance Visit: $150-$250 depending on equipment. Includes cleaning, lubrication, safety inspection, adjustment, and testing. Required to maintain warranty on some products.

Equipment Recalls

In the rare event of a manufacturer recall:

• We will contact you immediately by phone and email
• Explain the recall and any safety concerns
• Coordinate free repair, modification, or replacement per recall terms
• Provide loaner equipment during recall remediation if needed
• No cost to you for recall-related services

You can also check for recalls at the FDA Medical Device Recalls database: FDA.gov/medical-devices/recalls

Discontinued Products

If your equipment model is discontinued by the manufacturer:

• Warranty remains valid for original warranty period
• Manufacturer typically supports parts availability for 5-7 years after discontinuation
• We maintain inventory of common parts for discontinued models
• Aftermarket parts may be available as alternative
• If repair not possible, we'll assist with replacement options at discounted pricing

Legal Information

Magnuson-Moss Warranty Act Compliance

This warranty complies with the federal Magnuson-Moss Warranty Act. Manufacturer warranties are clearly disclosed before purchase and provided in writing with all equipment. This warranty gives you specific legal rights, and you may have other rights which vary from state to state.

FDA Medical Device Notice

Important: All equipment are medical devices regulated by the U.S. Food and Drug Administration (FDA). Some items require a valid prescription from a licensed healthcare provider. These products are not intended to diagnose, treat, cure, or prevent any disease.

Limitation of Liability

DISCLAIMER OF WARRANTIES: This warranty is in lieu of all other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. Little's Loving Home Services and manufacturers shall not be liable for any incidental, consequential, or special damages arising from use of equipment, including but not limited to: loss of profits, medical expenses, personal injury, or property damage not directly caused by equipment defects. Some states do not allow limitation of incidental or consequential damages, so this limitation may not apply to you.

Governing Law

This warranty policy is governed by the laws of the State of Colorado, without regard to conflict of law provisions. Any disputes arising from warranty claims shall be resolved in the courts of Arapahoe County, Colorado, or through binding arbitration in Aurora, Colorado, at the mutual agreement of both parties.

Accessibility & Accommodations

If you require special accommodations for warranty service due to disability or accessibility needs, please contact us at (720) 216-1057. We provide reasonable accommodations including alternative formats for documentation, extended service hours, and in-home support at no additional charge.