Overview

At Little's Loving Home Services, we understand that timely delivery of Durable Medical Equipment (DME) is critical to your health and wellbeing. We strive to process and deliver your order as quickly as possible while ensuring safe handling of medical equipment.

Shipping Methods & Timing

Standard Delivery (3-5 Business Days)

• Available for most DME products
• Free shipping on orders over $150
• Flat rate of $12.95 for orders under $150
• Tracking information provided via email

Expedited Shipping (1-2 Business Days)

• Available for urgent medical needs
• $29.95 flat rate (orders shipped within Colorado)
• Contact us for out-of-state expedited shipping rates
• Must be ordered before 12:00 PM MT for same-day processing

Local Delivery (Aurora & Surrounding Areas)

• Same-day or next-day delivery available
• Free for orders over $200 within 15-mile radius
• $15 delivery fee for orders under $200
• White-glove setup service available for complex equipment

Service Area

We ship to:

• Colorado: All cities and towns (standard and expedited shipping)
• Contiguous United States: Standard shipping available
• Alaska, Hawaii, US Territories: Contact us for custom shipping quote

Local Delivery Zone

Same-day/next-day delivery with setup service available in:

• Aurora
• Denver
• Centennial
• Englewood
• Glendale
• Greenwood Village
• Littleton
• Parker (limited)

Order Processing

Cash-Pay Orders

• Processed immediately upon payment confirmation
• Most orders ship within 1 business day
• Orders placed before 2:00 PM MT typically ship same day

Insurance Orders

• Require benefit verification (1-3 business days)
• Items requiring prescription: processed upon receipt of valid Rx
• Items requiring prior authorization: processed upon insurance approval
• We will keep you informed of status via email and phone

Delivery Instructions

Signature Requirements

The following items require an adult signature (18+) at delivery:

• Respiratory equipment and supplies
• Powered mobility devices
• Items valued over $500
• Controlled accessories (as required by law)
• Items requiring prescription verification

If an adult is not available to sign, the carrier will leave a delivery notice with instructions for rescheduling or pickup at a carrier facility.

Packaging & Handling

• All equipment is carefully inspected before shipping
• Fragile items include "Fragile - Medical Equipment" labels
• Discreet packaging available upon request
• Include handling instructions for specialized equipment

Delivery Issues

Lost or Damaged Shipments

If your order arrives damaged or goes missing during transit, please contact us immediately at (720) 216-1057. We will:

• File a claim with the carrier on your behalf
• Replace damaged items at no additional cost
• Expedite replacement shipping when medically necessary
• Provide loaner equipment if available while replacement is processed

Incorrect or Missing Items

If you receive the wrong item or your order is incomplete, please notify us within 48 hours of delivery. We will arrange for return pickup and send the correct item via expedited shipping at no charge.

International Shipping

We currently do not ship internationally. For customers outside the United States, please contact us to discuss authorized distributors or alternative arrangements.

Special Circumstances

Urgent Medical Needs

If you have an urgent medical need for equipment, please call us directly at (720) 216-1057. We will make every effort to accommodate same-day delivery or arrange for equipment loan while your order is processed.

Hospital Discharge Orders

We work with healthcare facilities to coordinate timely delivery for patients being discharged. Contact our hospital liaison team for expedited processing and direct-to-home delivery.

Delays & Force Majeure

While we make every effort to meet delivery timelines, Little's Loving Home Services is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (hurricanes, floods, wildfires, earthquakes)
• Public health emergencies or pandemics
• Carrier delays, strikes, or service disruptions
• Supply chain disruptions or manufacturer backorders
• Government restrictions or regulatory changes
• Acts of war, terrorism, or civil unrest
• Extreme weather conditions affecting transportation

In the event of delays, we will notify you promptly and provide updated delivery estimates. For medically urgent equipment, we will work with you to find alternative solutions, including loaner equipment when available.

Failed Delivery Procedures

If delivery cannot be completed due to:

• No one available to sign: Carrier will leave notice and attempt redelivery (up to 3 attempts)
• Incorrect address: We will contact you to verify correct address; redelivery fees may apply
• Access issues: Contact us immediately to arrange alternative delivery method
• Refused delivery: Return shipping and restocking fee applies (see Return Policy)

Legal Information

FDA Medical Device Notice

Important: Equipment shipped are medical devices regulated by the U.S. Food and Drug Administration (FDA). Some items require a valid prescription from a licensed healthcare provider. These products are not intended to diagnose, treat, cure, or prevent any disease.

Governing Law

This shipping policy is governed by the laws of the State of Colorado, without regard to conflict of law provisions. Any disputes arising from shipping or delivery shall be resolved in the courts of Arapahoe County, Colorado.

Accessibility & Accommodations

If you require special delivery accommodations due to disability or accessibility needs (e.g., specific delivery times, assistance bringing items inside, setup services), please contact us at (720) 216-1057 when placing your order. We will work with you to arrange reasonable accommodations at no additional charge.

Overview

Due to the medical nature of Durable Medical Equipment (DME), returns are subject to specific health and safety regulations. We are committed to ensuring your satisfaction while maintaining strict hygiene and safety standards for all customers.

Return Eligibility

Returnable Items (Unopened, Unused)

The following items may be returned within 30 days if unopened and in original packaging:

• Mobility aids (walkers, canes, crutches, wheelchairs)
• Bath safety equipment (shower chairs, grab bars, raised toilet seats)
• Non-electronic medical equipment in sealed packages
• Compression garments in unopened packages

Non-Returnable Items

The following items are final sale and cannot be returned:

• Incontinence products: All protective underwear, briefs, pads, and related hygiene products
• Respiratory supplies: Nebulizer masks, tubing, filters, and oxygen accessories once opened
• Skin contact items: Cushions, padding, supports that contact skin directly
• Nutritional products: Supplements, meal replacements, and enteral nutrition
• Custom or fitted items: Items sized or configured specifically for you
• Opened packages: Any sealed item that has been opened

Special Cases

• Defective items: May be returned or exchanged regardless of condition (see Warranty section)
• Wrong item shipped: We will arrange return and send correct item at no charge
• Damaged in transit: Full refund or replacement provided
• Insurance denials: Items may be returned if insurance denies coverage after delivery (contact us within 5 days)

Return Windows

Condition	Return Window	Refund Amount
Unopened, Original Packaging	30 days	100% minus 10% restocking fee
Defective Item	Warranty period	100% or exchange
Wrong Item Shipped	60 days	100% + return shipping
Damaged in Transit	48 hours of delivery	100% or replacement

How to Return an Item

Step 1: Request Return Authorization

Contact us to obtain a Return Merchandise Authorization (RMA) number:

• Phone: (720) 216-1057
• Email: returns@littleslovinghomeservices.com

You will need to provide:

• Order number
• Item SKU or name
• Reason for return
• Photos (if item is damaged or defective)

Step 2: Package the Item

• Place item in original packaging if possible
• Include all accessories, manuals, and documentation
• Write RMA number clearly on outside of box
• Do not write on or damage original product packaging

Step 3: Ship the Return

Customer-Initiated Returns:

• Customer is responsible for return shipping costs
• We recommend using a trackable shipping method
• Insurance is recommended for items over $100

Our Error or Defective Items:

• We will provide a prepaid return label
• Pickup can be arranged for large items

Ship Returns To:

Refund Process

Processing Time

• Inspection: 3-5 business days after we receive your return
• Refund Issued: 5-7 business days after approval
• Credit Appears: 3-5 business days depending on your financial institution

Refund Methods

• Refunds issued to original payment method
• Cash purchases: refund via check or store credit
• Insurance orders: refund processed according to payer requirements

Partial Refunds

Partial refunds may be granted for:

• Items not in original condition or missing components
• Items returned after 14 days (additional restocking fee may apply)
• Items showing signs of use beyond inspection

Exchanges

We gladly exchange unopened items for different sizes, models, or equivalent products. To request an exchange, follow the return process above and indicate you want an exchange. We will ship the replacement item as soon as we receive your return.

Insurance Orders

Returned After Insurance Billing

If we have already billed your insurance and received payment, returns are subject to insurance payer requirements:

• Medicare/Medicaid orders: subject to specific return regulations
• You may be responsible for your copay/coinsurance even if item is returned
• We must report equipment returns to payers
• Rental equipment: must be returned per rental agreement

Insurance Denial After Delivery

If insurance denies coverage after you've received the item, you have 14 business days to:

1. Return the unopened item for full refund, or
2. Keep the item and pay the cash-pay price

Refusal of Delivery

If you refuse delivery of an order, a 15% restocking fee will apply unless the refusal is due to:

• Damaged packaging
• Wrong item shipped
• Late delivery causing medical issues
• Item significantly different from description

Warranty Information

Defective items are covered under our warranty policy. Please see our Warranty Policy for details on manufacturer warranties and our service commitments.

Legal Information

FDA Medical Device Notice

Important: The durable medical equipment sold are medical devices regulated by the U.S. Food and Drug Administration (FDA). Some items require a valid prescription from a licensed healthcare provider. These products are not intended to diagnose, treat, cure, or prevent any disease.

Governing Law

This return policy is governed by the laws of the State of Colorado, without regard to conflict of law provisions. Any disputes arising from returns shall be resolved in the courts of Arapahoe County, Colorado.

Restocking Fee Disclosure

Restocking fees cover costs associated with receiving, inspecting, repackaging, and restocking returned items. Fees are waived for defective items, wrong items shipped, or other merchant errors. This policy complies with Colorado Consumer Protection Act requirements for transparent return policies.